Practice Manager → Treatment Presentation

Getting Patients to Say “Yes,” Part 1: Setting the Stage (FD010)

Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the very best possible way to do that. However, your current patient base is also a treasure trove of potential income—if you can increase your rate of treatment acceptance. In this dental office training course, discover strategies for moving patients toward a commitment to treatment.

Benefits to your organization:
- Boost treatment acceptance rates
- Improve the oral health of your patients by helping to propel them toward the treatment they need
- Increase clinic revenue

Who should enroll in this course:
- Treatment coordinators
- Any dental staff who are involved in treatment coordination
- Dental hygienists

Benefits to course participants:
- Develop strategies that help you to increase treatment acceptance by patients
- Become more comfortable managing discussions about treatment
- Acquire indispensable skills that help increase dental office revenue

By the end of this course, you should be able to:
- Describe strategies that set the stage for patient acceptance of treatment
- Recognize the value of comprehensive exams and treatment plans
- Identify effective techniques for enhancing rapport with patients
- Use sensory acuity
- Use effective sales techniques, such as mirroring and matching
- Establish commonalities
- Make affirming statements
- Employ strategies to guide the conversation in ways that lead to treatment acceptance
- Identify the advantages of training dental hygienists to play supporting roles in treatment acceptance

Release Date: 01/16/2019 CE Units: 0.5

  • Course Activity
  • Getting Patients to Say "Yes," Part 1: Setting the Stage
  • Summary
  • Key Take-Aways
  • Quiz
  • Getting Patients to Say "Yes": Part 1 Quiz
  • Course Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years