Course
Block Scheduling to Maximize Revenue (FD001)
$99.00
Scheduling
Block Scheduling to Maximize Revenue (FD001)

Looking for ways to meet clinic revenue goals? Consider block scheduling—a tested, proven approach to increase production and revenue. Block scheduling helps move you toward your clinic’s revenue goals by ensuring time in the schedule for...

Ensuring Regulatory Compliance: HIPAA (FD002)
$99.00
Patient Experience
Ensuring Regulatory Compliance: HIPAA (FD002)
HIPAA violations can have serious consequences for both dental clinic owners and individual staff members. In this course, dental office staff obtain the information needed to ensure compliance with HIPAA regulations. This is a beginning level...
Providing Exceptional Customer Service (FD003)
$99.00
Patient Experience
Providing Exceptional Customer Service (FD003)
According to Forbes magazine, “if front line employees–who arguably have the greatest impact on customer experience–don’t have the ongoing training needed to effectively do their jobs, they might disengage, which can lead to decreased...
Conveying a Welcoming, Professional Image (FD004)
$99.00
Patient Experience
Conveying a Welcoming, Professional Image (FD004)
The impression made by dental office staff is crucial to building patient trust and confidence in your practice. Well-trained front desk staff is instrumental in patient retention. In this customer service training, staff master the verbal and...
Ensuring An Excellent New Patient Experience (FD005)
$99.00
Patient Experience
Ensuring An Excellent New Patient Experience (FD005)
As the old adage goes, “You only get one chance to make an excellent first impression.” Acquiring new patients is crucial to maintaining and growing dental practice revenue, and front office staff provides prospective patients’ first...
Handling Common Patient Interactions Optimally (FD006)
$99.00
Patient Experience
Handling Common Patient Interactions Optimally (FD006)
Are front office staff handling common phone and in-person interactions with patients in a consistent way? Are they using language that yields the best results for the practice? In this customer service course, dental office staff master the key...
Communicating Effectively With Patients Who Are Non-Native Speakers of English (FD007)
$99.00
Patient Experience
Communicating Effectively With Patients Who Are Non-Native Speakers of English (FD007)
More than 60 million immigrants live in the U.S. We have no doubt that you see this number reflected in the composition of your patient population. However, few staff receive training in how to interact with non-native speakers of English in a...
Scheduling to Your Practice’s Goal to Minimize Stress and Maximize Productivity (FD008)
$99.00
Scheduling
Scheduling to Your Practice’s Goal to Minimize Stress and Maximize Productivity (FD008)

Looking for ways to work smarter, not harder? You may be surprised by the significant impact that optimal scheduling can have on your dental clinic’s production, revenue, and efficiency. In this dental office training course, discover...

Getting Patients to Say “Yes,” Part 1: Setting the Stage (FD009)
$99.00
Treatment Presentation
Getting Patients to Say “Yes,” Part 1: Setting the Stage (FD009)
Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the very best possible way to do that. However, your current patient base is also a treasure trove of potential income—if you can...
Getting Patients to Say “Yes,” Part 2: Handling Patient Objections Effectively (FD010)
$99.00
Treatment Presentation
Getting Patients to Say “Yes,” Part 2: Handling Patient Objections Effectively (FD010)
When a patient fails to commit to recommended treatment, do you and other dental clinic colleagues just think, “well, that’s that!”? If so, you’re missing out on a golden opportunity to increase production and revenue, while also...