Communicating Effectively With Patients Who Are Non-Native Speakers of English (99)
More than 60 million immigrants live in the U.S. We have no doubt that you see this number reflected in the composition of your patient population. However, few staff receive training in how to interact with non-native speakers of English in a...
HR Skills for Practice Managers: People–Recruitment & Onboarding (HR001)
A-level staff are the most important asset in a dental office. The quality of their skills is strongly correlated with patient satisfaction. Optimal onboarding is also a key determinant of an employee’s ultimate success and desire to remain in...
Dental Practice Analysis (PM001)
NGT Partners Group has developed a self-assessment to give dental practices insights into whether or not their front office, back office and management are operating optimally and using best practices. It will identify some of the key functions...
Block Scheduling to Maximize Revenue
Looking for ways to meet clinic revenue goals? Consider block scheduling—a tested, proven approach to increase production and revenue. Block scheduling helps move you toward your clinic’s revenue goals by ensuring time in the schedule for...
Communication & Mindset: Essentials for a Successful Dental Practice
Are you looking for new ideas to move your dental practice to the next level? You’ll be amazed by the transformational power of effective communication and the right mindset. In this course, we provide you and your staff with tips on...
Conveying a Welcoming, Professional Image
The impression made by dental office staff is crucial to building patient trust and confidence in your practice. Well-trained front desk staff is instrumental in patient retention. In this customer service training, staff master the verbal and...
Cultivating a Winning Mindset: Habits for High Performance
High performers are typically happier with their lives and enjoy more professional success. Shifting to a positive mindset is a good foundation for becoming a high performer. Additionally, adopting proven habits can have a significant impact on...
Cultivating a Winning Mindset: Introduction
Continually learning and growing are keys to achieving your goals in life. Research shows that an individual’s mindset has a significant impact on the extent to which individuals are open to new challenges and committed to persisting even with...
Elevating Dental Practice Performance through Morning Huddles
If you’re not currently holding morning huddles, you will likely be amazed by the positive changes you’ll see in your practice when you implement them. As you probably know, a morning huddle is a quick meeting (about 15 minutes) with all...
Ensuring An Excellent New Patient Experience
As the old adage goes, “You only get one chance to make an excellent first impression.” Acquiring new patients is crucial to maintaining and growing dental practice revenue, and front office staff provide prospective patients’ first...