Personal Development → Communication

Introduction to Leveraging Communication Styles


Description
When it comes to your patients, one size does not fit all. Some patients prefer lively, animated conversation. Others prefer a more formal business-like approach. These are just a couple of the differences among four different, well-established communication styles. Identifying and adapting to your patients’ communication styles can help you to optimize communication and establish better rapport. Customizing your approaches to match the preferred style of your patients can also be a real asset when presenting treatment plans. By enrolling in the four-course series, you’ll also gain insights into your own communication style and the styles of your work colleagues, which can help you work better as a team.

Benefits to your organization:
- Enhance staff rapport with patients
- Improve rates of conversion of new patients and retention of existing patients
- Boost treatment acceptance rates
- Understand how patients with different communication styles like treatments presented to them.
- Understand what type of approach is optimal for each communication style
- Motivate staff more effectively through understanding their individual communication styles
- Assign staff roles and tasks that are most appropriate for their particular communication style
- Foster teamwork by enhancing mutual understanding among staff

Who should enroll in this course:
- Treatment coordinators
- Front office staff
- Dental hygienists
- Dental assistants
- Practice managers

Benefits to course participants:
- Develop strategies that help you to customize interactions with patients with different communication styles
- Gain insights into your own strengths and weaknesses and those of colleagues
- Acquire skills that help attract new patients and retain existing patients, increasing your value to the dental practice

By the end of this course, you should be able to:
- Identify some of the primary characteristics that differ across communication styles
- Identify four different communication styles
- Discuss reasons why understanding different communication styles is useful
Content
  • Course Activity
  • Introduction to Leveraging Communication Styles
  • Summary
  • Benefits of Leveraging Communication Styles
Completion rules
  • All units must be completed