Soft SKills → Communication

Leveraging Communication Styles: Logical Style (PD007)

When it comes to your patients, one size does not fit all. Some patients prefer a lively, animated conversation. Others prefer a more formal business-like approach. These are just a couple of the differences among four different, well-established communication styles. Identifying and adapting to your patients’ communication styles can help you optimize communication and establish a better rapport. Customizing your approaches to match your patients' preferred style can also be a real asset when presenting treatment plans. You’ll also gain insights into your own communication style and your work colleagues' styles, which can help you work better as a team.

Benefits to your organization:
- Enhance staff rapport with patients
- Improve rates of conversion of new patients and retention of existing patients
- Boost treatment acceptance rates
- Understand how patients with different communication styles like treatments presented to them.
- Understand what type of approach is optimal for each communication style
- Motivate staff more effectively through understanding their individual communication styles
- Assign staff roles and tasks that are most appropriate for their particular communication style
- Foster teamwork by enhancing mutual understanding among staff

Who should enroll in this course:
- Treatment coordinators
- Front office staff
- Dental hygienists
- Dental assistants
- Practice managers

Benefits to course participants:
- Develop strategies that help you to customize interactions with patients with different communication styles
- Gain insights into your own strengths and weaknesses and those of colleagues
- Acquire skills that help attract new patients and retain existing patients, increasing your value to the dental practice

By the end of this course, you should be able to:
- Identify key characteristics of the Logical style
- Use language that works well with those with a Logical style
- Use approaches that work well with those with a Logical style
- Establish rapport with patients with a Logical style
- Present treatment plans effectively to patients with a Logical style
- Manage individuals with a Logical style effectively

Release Date: 02/25/2019 CE Units: 0.5

  • Course Activity
  • Leveraging Communication Styles: Logical Style
  • Quiz
  • Leveraging Communication Styles: Logical Style Quiz
  • Summary
  • Key Take-Aways
  • Course Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years