Practice Management → Human Resources

HR Skills for Practice Managers: People–Recruitment & Onboarding (HRM002)

A-level staff are the most important asset in a dental office. The quality of their skills is strongly correlated with patient satisfaction. Optimal onboarding is also a key determinant of an employee’s ultimate success and desire to remain in the organization. Is your organization currently adopting bench-marked standards to attract and leverage the best talent? In this course, those in hiring roles acquire best practices in the hiring and on-boarding process. They learn how to create job ads that attract candidates, screen resumes and candidates efficiently, ask interview questions that help identify the best candidates, and onboard new employees effectively.

Benefits to your organization:
- Optimal recruiting and hiring practices help your dental clinic attract the best talent available—a key ingredient to your organization’s success
- Managing your new employee on-boarding process effectively can promote productivity, engagement, and retention
- Training staff in a hiring role can help ensure they are not, unknowingly, violating any laws and putting your organization at risk

Who should enroll in this course:
- Any dental office staff member involved in hiring staff
- Practice managers
- Front desk staff or career changers who would like to become dental practice managers

Benefits to course participants:
- Acquire the skills and knowledge needed to efficiently and effectively recruit new employees
- Learn about hiring practices that are illegal so that you can avoid them in current and future job roles
- Receive a resume-building certificate of completion to certify your skills, giving you a competitive edge in the job market

By the end of this course, you should be able to:
- Write a successful job posting
- Screen resumes effectively
- Interview candidates competently and legally
- Schedule and pay employees in compliance with the law
- Write a job offer letter
- Write an effective job description
- Onboard new employees effectually
- Establish clear performance expectations
  • Course Activity
  • HR Skills for Practice Managers: Recruitment and Onboarding
  • New Hire Paperwork: Requirements & Recommendations
  • Summary
  • On-Boarding Musts
  • Key Take-Aways
  • Quiz
  • HR Skills for Practice Managers: Recruitment & Onboarding Quiz
  • Course Feedback Survey
  • Additional resources
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever