Front Desk Administration → Patient Experience

Conveying a Welcoming, Professional Image (FD004)

The impression made by dental office staff is crucial to building patient trust and confidence in your practice. Well-trained front desk staff is instrumental in patient retention. In this customer service training, staff master the verbal and non-verbal skills to create a friendly, professional environment that keeps patients coming back.

Benefits to your organization:
- Create an environment that helps attract and retain patients
- Gain a competitive edge by interacting with patients with disabilities in more sensitive, respectful ways

Who should enroll in this course:
- New dental front office staff
- Front desk staff who would like to become practice managers
- Individuals who are seeking a career in dental office reception

Benefits to course participants:
- Develop stellar dental reception skills that foster job security
- Be able to model optimal behavior for other front office staff

By the end of this course, you should be able to:
- Use a warm, friendly, professional tone
- Demonstrate professional, appropriate body language
- Provide a professional, patient-centric patient experience
- Be a welcoming host
- Create an environment that appears professional
- Demonstrate sensitivity to patient needs, including any disabilities

Release Date: 09/19/2018 CE Units: 0.5

  • Course Activity
  • Conveying a Welcoming, Professional Image
  • Summary
  • Key Take-Aways
  • Quiz
  • Conveying a Welcoming, Professional Image Quiz
  • Course Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years